Shipping & returns

Where we ship

Direct accessory checkout serves the contiguous United States, including Washington, DC. Alaska, Hawaii, US territories, and international destinations are not supported by this checkout.

Available shipping services and their calculated prices are shown before you pay. Prices depend on the destination and the packed order. Any applicable tax is shown at payment.

Dispatch and delivery

Orders are dispatched on Mondays and Tuesdays. Any product-specific processing time or dispatch estimate shown before purchase applies to that order. Carrier transit estimates begin after dispatch and are estimates, not guaranteed delivery dates.

If we cannot meet a promised dispatch date, we will contact you about the delay and your options, including cancellation and a refund. If we cannot fulfill your order, we will refund the amount you paid for the unfulfilled order, including its shipping charges.

14-day returns for unused accessories

You can request a return of unused cups, cubes, bases, and other accessories within 14 days of delivery. Items must be unused, clean, and returned with the included components.

Use our contact page to send your order number and the items you want to return. We will provide return instructions and the return address. Please contact us before sending a parcel.

For a change-of-mind return, you pay return shipping. Refunds cover the price paid for eligible returned items; original shipping is not refunded for a change-of-mind return. Keep your shipping receipt and tracking information.

Damaged, defective, or incorrect items

If an item arrives damaged, is defective, or is different from what you ordered, contact us promptly with your order number and a description. Photos of the item and packaging can help us resolve the issue, but please do not send payment-card details.

We will work with you on a replacement or refund. When a return is needed because the item is defective, damaged, or incorrect, we cover the return shipping. The change-of-mind rules do not limit any rights you have under applicable law.

Refunds and cancellations

We will confirm the outcome after receiving and inspecting a return. Approved refunds are sent to the original payment method. Your bank or payment provider determines when the funds appear in your account.

To request cancellation before dispatch, contact us with your order number. We will confirm whether the order can still be stopped. Once an order has been dispatched, use the applicable return process.

Live plants and marketplace purchases

This policy applies to accessories purchased on LittleModernLeaf.com. Plants and corms are currently sold through our Palmstreet shop. Purchases made on Palmstreet or another marketplace follow the terms and policies disclosed for that transaction.